At Nestrant, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to proceed.
Refund Policy
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 10 business days.
Damaged or Defective Items
If you receive a damaged or defective product, you must report it within 48 hours of delivery by contacting [email protected] with clear details and, if possible, photo evidence. We will arrange a replacement or refund accordingly.
Non-Returnable Items
Items that have been used, damaged by the customer, or are not in their original condition are not eligible for return or refund.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check with your payment handling process first. If the issue persists, contact us at [email protected] for assistance.
Exchanges
We only replace items if they are defective or damaged. Requests for exchanges must be made within 7 days of receiving the product.
Contact Us
For any questions regarding returns or refunds, please contact us at [email protected].